E031: Black Friday Special: Deals, Customer Experience, Operations, Success Metrics, Trends & More
YouTube VideosNovember 22, 202301:09:21

E031: Black Friday Special: Deals, Customer Experience, Operations, Success Metrics, Trends & More

03:28 Cautious optimism as sales already exceed expectations.
09:44 Group learning is valuable; spending and believing.
13:28 Late ad start, YouTube TV for awareness. Facebook lacks reach and knowledge. Create awareness ourselves. Scale up on peak hits, manage spend. Ex Roomba CMO advised against unnecessary spending.
19:33 Data suggests success of OOH billboard campaign.
22:49 Local focus crucial for building consumer brands.
27:33 Mixing digital and physical marketing is crucial.
38:18 Custom AI solution found unknown failure points. AI tools could reveal unseen issues. Potential for AI-powered chat-based support.
44:45 Teaching critical thinking in business decisions.
45:49 Advertising decisions require thoughtful consideration and trade-offs.
51:28 Control obsession, excel at what you do.
01:01:31 Monoculture in messaging platforms stifles free speech.
01:07:53 Leaders must focus on fewer things.
01:08:45 Black Friday predictions are not happening.

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In the world of eCommerce, a legendary WhatsApp group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world's biggest brands have denied its existence for years, until now. Four titans known as "Operators" are leaking the secret contents in an effort to share their wealth of knowledge with people like you.

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