00:00 Introduction
08:09 Navigating the Agency Landscape and the Role of ERPs in E-commerce
14:51 Segmenting Advertising Strategies for New and Returning Customers
24:21 Challenges in Measuring Customer Acquisition Costs
27:08 Utilizing Data Warehouses and Technologies for Customer Analysis
31:51 Tracking and Attributing Customer Data
41:18 The Power Law Distribution of Customer Behavior
49:26 TV and Influencer Marketing as Awareness Plays
54:31 Understanding the Media Mix and Targeting the Core Group of Customers
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